Privacy Policy

01 Information We Collect

When you register and use the ba899 platform, we collect personal data across several categories. The specific data we collect depends on how you interact with the platform and which features you use. Below is a comprehensive breakdown of the categories of information we may hold about you.

Registration & Identity Data

When you open a ba899 account, we collect the information you provide during the registration process, including your full legal name, date of birth, email address, mobile phone number, and residential address. This data is required to create and manage your account and to comply with our age-verification obligations.

Identity Verification Documents

To comply with anti-money laundering (AML) and know-your-customer (KYC) requirements, ba899 may request copies of government-issued identification documents — such as a National Identity Card (NID), passport, or driving licence — and proof of address. These documents are processed and stored securely and are used solely for verification purposes.

Financial Transaction Data

We collect records of all financial transactions processed through your ba899 account, including deposit amounts, withdrawal requests, payment method references (such as bKash mobile numbers or Nagad wallet identifiers), and transaction timestamps. We do not store full payment card numbers or mobile banking PINs.

Gaming Activity Data

ba899 records your gameplay history, including games played, bets placed, wagers won or lost, session durations, and responsible gaming tool interactions. This data supports fair-play monitoring, dispute resolution, and responsible gaming obligations.

Technical & Device Data

When you access ba899, we automatically collect certain technical data, including your IP address, browser type and version, device type and operating system, screen resolution, and session timestamps. This data is used for fraud detection, security monitoring, and platform optimisation.

02 How We Use Your Data

ba899 uses the personal data we collect for the following specific purposes. We do not use your data for any purpose not described in this Privacy Policy without first obtaining your explicit consent.

ba899 will never use your personal data to make fully automated decisions that produce significant legal or similarly serious effects without providing you an opportunity to request human review of that decision. Where automated checks flag an account for review (for example, during fraud detection), a ba899 team member will conduct a manual assessment before any final action is taken.

03 Data Sharing & Third Parties

ba899 does not sell your personal data. We share data with third parties only in the limited circumstances described below, and only to the extent necessary for the specific purpose stated.

Payment Processing Partners

To process deposits and withdrawals, ba899 shares the minimum necessary transaction data with approved payment service providers, including bKash, Nagad, Rocket, Upay, SureCash, and participating banks such as Dutch-Bangla Bank, BRAC Bank, and City Bank. These partners process data under their own privacy policies and are contractually obligated to protect your information.

Game Content Providers

ba899 integrates games from third-party software providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, and Spribe. These providers may receive anonymised session identifiers to facilitate game delivery and real-time results. No personally identifiable information (PII) beyond what is technically necessary for game delivery is shared with game providers.

Identity Verification Services

To fulfil KYC obligations, ba899 may share identity document data with regulated third-party verification service providers. These providers operate under strict data processing agreements and are not permitted to use verification data for any purpose beyond the identity check itself.

Legal & Regulatory Disclosure

ba899 may disclose personal data to law enforcement agencies, financial intelligence units, or regulatory bodies where required to do so by applicable law, court order, or legal process. We will notify affected players of such disclosures where we are legally permitted to do so.

04 Cookies & Tracking Technologies

ba899 uses cookies and similar tracking technologies to operate the platform, maintain your login session, remember your preferences, and gather anonymised usage analytics. The following categories of cookies are used on the ba899 platform:

Strictly Necessary Cookies

These cookies are essential for the platform to function. They manage your login session, maintain your account security token, and enable core features such as game loading and payment processing. Without these cookies, ba899 cannot be delivered. These cookies cannot be disabled without preventing platform use.

Functional Cookies

Functional cookies remember your platform preferences — such as language settings, responsible gaming tool configurations, and notification preferences — so you do not need to reconfigure them on every visit. These cookies do not track your activity across other websites.

Analytics Cookies

ba899 uses anonymised analytics cookies to understand aggregate usage patterns — for example, which game categories are most popular, how users navigate between pages, and where platform errors occur. This data is processed in aggregate form only; individual user profiles are not created for analytics purposes. ba899 does not use third-party advertising networks for analytics.

You may manage cookie preferences through your browser settings. Disabling strictly necessary cookies will prevent you from using the ba899 platform. Disabling functional or analytics cookies will not prevent platform access but may affect your experience.

05 Data Security & Storage

ba899 implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security framework includes the following controls:

• SSL/TLS Encryption: All data in transit between your device and ba899 servers is encrypted using TLS 1.2 or higher.
• Data at Rest Encryption: Sensitive personal data stored on ba899 servers is encrypted using industry-standard algorithms.
• Access Controls: Access to personal data within ba899's systems is restricted on a strict need-to-know basis. Staff with access to personal data undergo data protection training.
• Intrusion Detection: ba899 employs real-time monitoring systems to detect and respond to suspicious access attempts or anomalous activity on player accounts.
• Secure Password Storage: Account passwords are stored as salted cryptographic hashes. ba899 staff cannot access your password in plain text.
• Regular Security Reviews: ba899's security posture is reviewed regularly to ensure it remains appropriate for the volume and sensitivity of data processed.

While ba899 takes all reasonable precautions to protect your data, no internet-based platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account password and for notifying ba899 immediately if you suspect your account has been compromised. Contact us at [email protected] for urgent account security matters.

Data Storage Location

Personal data collected by ba899 is stored on secure servers. ba899 takes reasonable steps to ensure that international data transfers — where applicable — are conducted under appropriate safeguards consistent with applicable data protection standards.

06 Your Privacy Rights

ba899 respects your right to control your personal data. Depending on applicable law and your specific circumstances, you may exercise the following rights with respect to the personal data ba899 holds about you:

• Right of Access: You may request a copy of the personal data ba899 holds about you. We will provide this information within a reasonable timeframe following identity verification.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update basic account details directly from your account settings, or contact support for changes that require manual review.
• Right to Erasure: You may request deletion of your personal data subject to legal retention obligations. Certain data — such as transaction records — must be retained for defined periods under financial regulations and cannot be erased on request during that period.
• Right to Restrict Processing: In certain circumstances, you may request that ba899 restrict the processing of your personal data while a dispute or review is in progress.
• Right to Data Portability: You may request that ba899 provide your personal data in a structured, machine-readable format so that it can be transferred to another service provider.
• Right to Withdraw Consent: Where processing is based on your consent (for example, marketing communications), you may withdraw that consent at any time by contacting support or using the opt-out mechanism in any marketing email. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.
• Right to Object: You may object to processing of your personal data based on ba899's legitimate interests where you feel your rights and interests override those legitimate interests.

To exercise any of the above rights, please submit a written request to [email protected] with the subject line "Privacy Rights Request". Ba899 will verify your identity before processing the request and will respond within 30 days. Where requests are complex or numerous, this period may be extended by a further 30 days with notice provided to you.

07 Data Retention Policy

ba899 retains personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable law and regulation. The following retention schedules apply:

Upon expiry of the applicable retention period, ba899 will securely delete or anonymise your personal data in accordance with our internal data disposal procedures. Anonymised, aggregated data that cannot be used to identify any individual may be retained indefinitely for statistical and platform improvement purposes.

08 Changes to This Policy

ba899 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the features we offer. When material changes are made to this policy, ba899 will notify registered players by email to their registered address and will update the "Effective Date" at the top of this document.

Minor clarifications or updates that do not materially affect how we process your data may be made without direct notification, though the updated policy will always be accessible at ba899.app/privacy-policy. We encourage you to review this page periodically to stay informed of how ba899 handles your personal information.

Continued use of the ba899 platform following notification of a material policy change constitutes your acceptance of the revised Privacy Policy. If you do not agree with the changes, you should close your account and cease using the platform before the changes take effect. To close your account, please contact [email protected].